Hardware Warranty & Service Repairs rules
1) Limited Hardware Warranty
DROTEK warrants that the products sold by it shall be free from material defects in material and workmanship for a period of one (1) year from the date of purchase (‘The Warranty Period’).
Any failed hardware devices should be returned to DROTEK for repair during The Warranty Period. Before returning equipment for repair, Customer shall contact DROTEK for a Return Merchandise Authorization (‘RMA’) number. Failure to do so may result in the shipment being rejected and in delays in returning the equipment.
Hardware devices manufactured by DROTEK may be repaired or replaced as DROTEK may elect, but in any event, the replacement or repaired device, shall be shipped back to Customer within 2 weeks of receipt by DROTEK.
Customer shall be responsible for shipping costs to DROTEK. DROTEK shall prepay shipping charges for units returned from factory to Customer.
2) Misuse Exceptions
The warranty on hardware devices shall be null and void if the product has been subject to unauthorized modification, misuse, abuse, neglect, accident, improper installation, alteration or neglect in use, storage transportation or handling, as is determined by DROTEK at its sole discretion.
3) Service outside of Warranty
Hardware devices returned for repair outside of the warranty period shall be subject to a flat rate fee of 65€. If unit cannot be economically repaired, we will contact you for instructions.
Customer shall be responsible for shipping costs to and from DROTEK.
4) No Fault Found (NFF)
Before returning units please ensure that you conduct a bench test to confirm any faults, as the fault may be as a result of faulty installations or cables and not the equipment being returned.
DROTEK reserves the right to charge a 30€ fee plus shipping charges from factory to Customer for returned NFF units.
5) Invoice on package
If you are shipping internationally the following information must appear on the Commercial Invoice to be placed in the document pouch on the outside of package:
– Statement: Returning to France for repair and return.
– If a Commercial Invoice is required for the return, you must state the original purchase price of each unit; include copy of original purchase invoice if available.